Contact
Ask us anything. A real person replies.
Email is the fastest way to reach us. We answer within 24 to 48 hours, Monday to Friday, 9am to 5pm Pacific.
- Your order number, if you have one
- Your batch number, if you want a lab report
- Photos, if something arrived damaged
How we can help
The four things people ask us most.
A lab report for your batch
Send us the batch number printed on your vial label, and we’ll find the report for that exact batch. If it’s already posted, we’ll send you the link. If not, we’ll get it for you.
Order status and tracking
We email your tracking number once the label is made. If it hasn’t moved, or your e-Transfer hasn’t been matched to your order yet, send us your order number and we’ll check.
Damaged, missing or wrong items
Email us within 7 days of delivery with your order number and photos of the item and the outer box. We’ll replace it or refund it, whichever you prefer, at our cost.
Product questions
How to mix it, how to store it, what goes well together, or which size makes sense. Ask us before you order, not after.
[email protected]
We check it Monday to Friday.
Hours
Monday to Friday, 9am to 5pm Pacific. Order before 1:00pm Pacific on a business day and it usually ships the same day.
How fast we reply
24 to 48 hours. Requests for a specific batch report can take a little longer.